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FAQ

Questions? Hopefully you can find the answer right here. If not, give us a call or email us.

I have an existing system in my home. Can you still help me?

Yes, our talented team has taken on all sorts of projects from new construction to plenty of existing system takeovers. We'll want to start by evaluating what we might be able save and what we'll need to replace.

Do you work with my builder? What's the process?

We work with many builders and there's a good chance we do already work with your builder. Just as other contractors like electricians and plumbers coordinate with your builder, we will do the same. It starts with a pre-wire process based on the systems you would like to have installed. Then when ready, we'll return to install, program, and train you on your new integrated systems.

Can I have a system monitored without a landline phone?

Yes! We can install a Cellular Communicator to both Fire and Intrusion Systems. This will eliminate the need for a hardwired phoneline and save you money!  

Can I still have an alarm system with a pet?

Allstar Alarm offers pet-friendly technology—including infrared motion detectors, glass break sensors and home automation equipment.  

Do I need to register my alarm?

Many municipalities require that you obtain an alarm registration or permit for your home security system. You should check with your municipality to find out what requirements they have and ask questions about the permit or registration.

Will an alarm system help lower my homeowners insurance rates?

Yes! Homeowner insurance companies give discounts of up to 20% or more for properties with monitored security systems.

Can I extend my warranty?

Yes. Allstar Alarm offers an Extended Service Agreement which will cover the repair or replacement costs of the equipment for just a few dollars each month. Give us a call for more information!

How often should I test my alarm?

Regular testing ensures the system is able to communicate with our Central Station Monitoring. Alarm systems should be tested once a month and after any changes to your phone, internet, or cable service. 

What should I do if a door or window sensor falls off?

If a door or window sensor becomes dislodged you can set the system to bypass the zone, allowing you to keep the system armed with only those zones bypassed. For instructions on how to bypass a zone, you will need to refer to your system manual. If you do not have your system manual available, you can email us for a copy. 

Does Allstar Alarm offer an automatic payment plan or paperless billing?

Yes, we offer both! Just give us a call and we can set this up for you! 

If I lose power, will my alarm system still work?

Yes. In a power loss, the back-up battery will activate and will operate your alarm system for several hours. If your system battery is or becomes low, a low-battery signal will be sent to Central Station Monitoring. Your system will also show an indication of the low battery by displaying a message (e.g., LOW BATT or BATT) on the keypad or frequently beeping.

How long will my back up battery last?

IM-1240 (4amp hr) will last roughly 6-10 Hours

IM-1270 (7amp hr) will last roughly 10-16 Hours

This will depend on how many units are on the system, how much they are going in and out of the house, if the alarm is set off and for how long. 

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